Your Privacy Matters to Us
At Whiteon Builders, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This Privacy Policy explains our practices in clear, simple terms.
What Information We Collect
Information You Provide to Us:
- Contact Information: Name, email address, phone number
- Project Details: Information about your construction or building needs
- Communication Records: Messages, inquiries, and correspondence
- Service Preferences: Your choices regarding our services and communications
Information We Collect Automatically:
- Website Usage: Pages visited, time spent, and navigation patterns
- Device Information: Browser type, operating system, IP address
- Cookies: Small files that help improve your browsing experience
How We Use Your Information
We use your information to:
✓ Provide Services: Respond to inquiries and deliver requested services
✓ Improve Experience: Enhance our website and service quality
✓ Communicate: Send project updates, service information, and relevant news
✓ Legal Compliance: Meet regulatory requirements and protect our rights
Email Communications & Amazon SES Compliance
We use Amazon Simple Email Service (SES) for our email communications. This ensures:
- Reliable Delivery: Professional email service with high deliverability
- Security: Encrypted transmission of your communications
- Compliance: Adherence to anti-spam regulations and best practices
- Opt-out Options: Easy unsubscribe mechanisms in all emails
Your Email Rights:
- You can unsubscribe from marketing emails at any time
- Transactional emails (project updates, service confirmations) may still be sent
- We maintain suppression lists to honour your preferences
Information Sharing
We DO NOT sell, trade, or rent your personal information to third parties.
We may share information only:
- With trusted service providers who help us operate our business
- When required by law or legal proceedings
- To protect the rights and safety of our company and users
- With your explicit consent
Data Security
We implement industry-standard security measures:
🔒 Encryption: Sensitive data is encrypted during transmission
🔒 Access Controls: Limited access to authorised personnel only
🔒 Regular Updates: Security systems are regularly updated and monitored
🔒 Secure Storage: Data stored on protected servers with backup systems
Your Rights & Choices
You have the right to:
Access: Request information about the data we hold about you
Update: Correct or update your personal information
Delete: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications
Portability: Request a copy of your data in a portable format
Cookies Policy
What are Cookies?
Cookies are small text files stored on your device that help us improve your browsing experience.
Types of Cookies We Use:
- Essential: Required for basic website functionality
- Analytics: Help us understand how visitors use our site
- Preference: Remember your settings and choices
- Marketing: Used for targeted advertising (with your consent)
Managing Cookies:
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Data Retention
We retain your information only as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfil legitimate business purposes
Typically, we retain:
- Contact information: Until you request deletion or after 3 years of inactivity
- Project records: As required by industry standards and legal requirements
- Website analytics: In an aggregated, non-identifiable form
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
Children’s Privacy
Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Notify you of significant changes via email
- Include the effective date of changes
International Data Transfers
If you are located outside Sri Lanka, please note that your information may be transferred to and processed in Sri Lanka, where our servers and business operations are located. We ensure appropriate safeguards are in place for such transfers.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Whiteon Builders (Pvt) Ltd.
📧 Email: [email protected]
📞 Phone: (+94) 70 367 5453
📍 Address: Whiteon Builders (Pvt) Ltd., 8th Region, Velanai West, Velanai, Jaffna, Sri Lanka
Response Time: We aim to respond to all privacy-related inquiries within 48 hours.
Legal Compliance
This Privacy Policy complies with:
- Sri Lankan Personal Data Protection Laws
- International privacy standards and best practices
- Amazon SES terms of service and anti-spam regulations
- General Data Protection Regulation (GDPR) principles where applicable
Last Updated: October 16, 2025
Effective Date: October 16, 2025
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting Whiteon Builders with your personal information.
